Shipping policy
SHIPPING INFORMATION
Shipping is climate-friendly via the service providers Deutsche Post and DHL.
GERMANY:
UNFRAMED ART PRINTS A5+A4:
Shipping method: Deutsche Post (letter mail)
Shipping costs: €2.20 (Free shipping for orders over €40)
Delivery time: approx. 1–3 business days
Note: Basic tracking
POSTCARDS:
Shipping method: Deutsche Post (letter mail)
Shipping costs: €1.30 (Free shipping for orders over €40)
Delivery time: approx. 1–3 working days
Note: Basic tracking
STICKERS + JEWELRY:
Shipping method: Deutsche Post (letter mail)
Shipping costs: €1.20 (free shipping for orders over €40)
Delivery time: approx. 1–3 working days
Note: Basic tracking
NOTEPADS + MAGNETS:
Shipping method: Deutsche Post (letter mail)
Shipping costs: €2.20 (free shipping for orders over €40)
Delivery time: approx. 1–3 business days
Note: Basic tracking
T-SHIRTS AND CAPS:
Shipping method: DHL parcel (with tracking)
Shipping costs: €3.80
Delivery time: approx. 2–4 business days
Tracking: You will receive a tracking number by email.
Please keep an eye on the shipment status. If the order cannot be delivered, it will be delivered to a branch. If the order is not picked up at the branch, it will be returned and additional costs will be incurred for the return shipment and reshipment.
PICTURE FRAMES AND FRAMED ART PRINTS:
Shipping method: GLS parcel (with tracking)
Shipping costs: €11.90
Delivery time: approx. 2–4 business days
Tracking: You will receive a tracking number by email.
Please keep an eye on the shipment status. If the order cannot be delivered, it will be delivered to a branch. If the shipment is not picked up at the branch, it will be returned and additional costs will be incurred for return shipping and reshipment.
INTERNATIONAL SHIPPING:
Please note the information at checkout, as costs vary depending on the product, quantity, and weight. If you have any questions, I'm happy to help! Write to me at contact@miraalou.com
SHIPPING TO AUSTRIA:
Unfortunately, I cannot offer shipping to Austria, as I would have to pay for expensive licenses, which are not worthwhile for me as a small business. If you know of any great stores in your area in Austria, please recommend them to me and, if possible, I can add my art to their range, as there are no restrictions on B2B shipping.
PROCESSING TIME:
Shipping usually takes place within 2–3 business days after receipt of payment. Shipping days are Monday and Thursday. Please keep an eye on your email inbox in case I contact you with any questions about your order.
CUSTOMS & IMPORT FEES:
Buyers are responsible for any customs or import fees that may apply. I am not responsible for delays caused by customs.